LOSS OF A LOVED ONE
We understand this may be a challenging time for you. Overseeing financial and legal matters following the passing of a family member can feel overwhelming. Our dedicated Member Care Service team is here to provide you with guidance and support as you navigate this process. We recognize each situation is unique, and we're committed to assisting you every step of the way.
We also provide resources to help you plan for the future.
Take the first step.
Contact our team as soon as possible to discuss your situation. You don’t need to wait until you have everything gathered to reach out to us. Our team will help you through the entire process.
WHAT TO EXPECT
Our Member Care Services team is dedicated to easing the burden of overseeing your loved one's finances during this difficult time, while maintaining the highest standard of service for you. Below, you'll find some common questions and answers that will assist us in providing the support you need.
Frequently asked questions
What should I do if I’m the surviving joint owner and the primary owner has passed?
As a surviving joint owner, how long can I keep the deceased primary account open?
What happens if the primary owner is deceased and I’m the beneficiary?
What happens if the primary owner passes without a joint owner or beneficiaries?
What happens if the primary owner has passed and I’m the Power of Attorney?
What happens if the joint owner died?
What is a primary owner?
What is joint owner?
What is a beneficiary?
How can I take advantage of membership?
Prepare your loved ones
One of the greatest gifts you can give your loved ones is to organize your finances in advance of your death.
Sponsor your loved ones for membership
Many family members are eligible for their own membership through your sponsorship. They'll need their own membership to continue benefiting from the products and services the Credit Union offers after your passing.
Designate and Update Beneficiaries
Be sure to have a designated beneficiary on all of your financial accounts. We recommend that you review and update them yearly. Log into online banking, select “Account Services” from the menu and choose “Manage Beneficiaries” to get started. For more details, click here.
Credit Life and Credit Disability
Credit Life insurance protects your loved ones in the unfortunate event of untimely death. Credit Disability insurance covers you in case of injury or illness. Credit Life and Credit Disability is available on auto and personal loans as well as credit cards.
Organize all of your Documents
My Toolkit, previously known as Marketplace, offers a suite of online banking tools providing several options that can help. You can manage these tools through the Credit Union app after completing registration on a browser. Note that fees and qualifications may apply.
- OneDigitalTrust Users of this estate- and inheritance-planning platform can create legal documents, including wills, living trusts, healthcare and financial powers of attorney and others.
- Trustworthy Successful modern families can collaborate with loved ones and advisors to protect and organize their most important information. Secure items like family IDs, money, property, passwords, insurance, tax records, estate documents, contacts, and more – all in one place.
Sponsor your loved ones for membership
Many family members are eligible for their own membership through your sponsorship. They'll need their own membership to continue benefiting from the products and services the Credit Union offers after your passing.
Designate and Update Beneficiaries
Be sure to have a designated beneficiary on all of your financial accounts. We recommend that you review and update them yearly. Log into online banking, select “Account Services” from the menu and choose “Manage Beneficiaries” to get started. For more details, click here.
Credit Life and Credit Disability
Credit Life insurance protects your loved ones in the unfortunate event of untimely death. Credit Disability insurance covers you in case of injury or illness. Credit Life and Credit Disability is available on auto and personal loans as well as credit cards.
Organize all of your Documents
My Toolkit, previously known as Marketplace, offers a suite of online banking tools providing several options that can help. You can manage these tools through the Credit Union app after completing registration on a browser. Note that fees and qualifications may apply.
