Visa Benefits
Your American Airlines Credit Union consumer credit card comes with more than the ultimate buying power. It also includes these added pieces of protection and perks.
Auto Rental Collision Damage Waiver*
- Use your Visa Platinum credit card to pay for your rental car,
and get built-in Auto Rental coverage. - It covers damages caused by theft or collision
- Service is available to covered cardholders only.
How to use benefit:
- Use your Visa Platinum credit card to initiate and pay for
your entire rental car transaction and decline the rental
company’s collision damage waiver option, or a similar
provision - To initiate a claim or check the status of an existing claim,
visit eclaimsline.com - You can also initiate or check on a claim by Calling (800)
348-8472 if in the United States or (804) 673-1164 if outside of
the United States. - Report the incident as soon as possible, but no later than forty-five (45) days from the date of the incident.
Travel and Emergency Assistance Services*
- Assistance is provided in the event of an emergency during
travel, such as lost luggage locator or medical referral. - Service is available to cardholder, spouse and children
(dependents under 22 years old) traveling with cardholder. - Assistance and referral only; You are responsible for any
costs related to the services or goods provided.
Pre-Trip Assistance is available to obtain information before
your trip.
How to use benefit:
- For assistance, simply call the toll-free, 24-hr benefit
administrator line at (800) 992-6029 if in the United States
or (804) 673-1675 if outside the United States.
Travel Accident Insurance
- Insurance pays up to $500,000 for accidental loss of life,
limb, sight, speech or hearing occurring on a common carrier
covered trip. - $100 per day will be reimbursed in the event of a baggage
delay while traveling on a common carrier, you will be
reimbursed $100 per day. - This is only valid when the entire travel expense is paid for
with your American Airlines Credit Union Visa Platinum credit
card. - Service is available to cardholder, spouse and children
(dependents under 22 years old) traveling with cardholder.
How to use benefit:
- Claim notice must be submitted in writing within 20 days
after the occurrence to:
Plan Administrator
The Direct Marketing Group, Inc.
9931 South 136th Street
Suite 100
Omaha, NE 68138
- Claim forms will be required within 15 days of the claim
notice. - Call (844) 312-2802 for assistance with the claim notice
and/or forms. - For claims related matters, call (844) 245-2503.
ID Navigator powered by NortonLifeLock
- ID Navigator Powered by NortonLifeLock provides you with tools so you can act quickly if your identity is threatened
- The dark web is continuously patrolled for information that may belong to you, and you’re notified if it’s found. Should large-scale data breaches occur, NortonLifeLock will keep you informed.
- To help detect credit fraud, key changes to your credit file are monitored with One-Bureau Credit Monitoring.1 And if your wallet is stolen, you’ll receive guidance to help cancel or replace credit cards, insurance identification and other key documents.
How to use benefit:
- To confirm eligibility, visit cardbenefitidprotect.com.
- Once verified, you will be redirected to the offer page on Norton.com where ID Navigator enrollment is available.
- Existing NortonLifeLock ID theft protection members – visit for more information.
- Should you become a victim of identity theft, a U.S.-based Identity Restoration Specialist will help guide you on the next steps to take to help resolve the issue.
- As a Visa cardholder, you will also have access to special discounts on other NortonLifeLock™ products.
SHIPT
- Order a wide range of products from a variety of local stores through their app and local network of reliable shoppers.
- Text with their shoppers live from the aisles to add last-minute items or choose substitutions when needed.
- Visit Shipt.com/Visa to get your free membership.
SOFAR SOUNDS
- Purchase tickets for upcoming events before they’re available to the general public.
- Receive limited, free tickets with the purchase of select Sofar Sounds events.
- Visit SofarSounds.com/VisaOffer to learn more and unlock your exclusive SoFar Sounds benefits.
ROADSIDE DISPATCH
- Access this pay-per-use roadside assistance program and enjoy security and convenience wherever your travels take you.
- Receive services such as tire changing (must have good, inflated spare), jump starting and standard winching.
- Call (800) 847-2869 to request roadside assistance.
Auto Rental Collision Damage Waiver*
- Use your Visa Platinum credit card to pay for your rental car,
and get built-in Auto Rental coverage. - It covers damages caused by theft or collision
- Service is available to covered cardholders only.
How to use benefit:
- Use your Visa Platinum credit card to initiate and pay for
your entire rental car transaction and decline the rental
company’s collision damage waiver option, or a similar
provision - To initiate a claim or check the status of an existing claim,
visit eclaimsline.com - You can also initiate or check on a claim by Calling (800)
348-8472 if in the United States or (804) 673-1164 if outside of
the United States. - Report the incident as soon as possible, but no later than forty-five (45) days from the date of the incident.
Travel and Emergency Assistance Services*
- Assistance is provided in the event of an emergency during
travel, such as lost luggage locator or medical referral. - Service is available to cardholder, spouse and children
(dependents under 22 years old) traveling with cardholder. - Assistance and referral only; You are responsible for any
costs related to the services or goods provided.
Pre-Trip Assistance is available to obtain information before
your trip.
How to use benefit:
- For assistance, simply call the toll-free, 24-hr benefit
administrator line at (800) 992-6029 if in the United States
or (804) 673-1675 if outside the United States.
Travel Accident Insurance
- Insurance pays up to $500,000 for accidental loss of life,
limb, sight, speech or hearing occurring on a common carrier
covered trip. - $100 per day will be reimbursed in the event of a baggage
delay while traveling on a common carrier, you will be
reimbursed $100 per day. - This is only valid when the entire travel expense is paid for
with your American Airlines Credit Union Visa Platinum credit
card. - Service is available to cardholder, spouse and children
(dependents under 22 years old) traveling with cardholder.
How to use benefit:
- Claim notice must be submitted in writing within 20 days
after the occurrence to:
Plan Administrator
The Direct Marketing Group, Inc.
9931 South 136th Street
Suite 100
Omaha, NE 68138
- Claim forms will be required within 15 days of the claim
notice. - Call (844) 312-2802 for assistance with the claim notice
and/or forms. - For claims related matters, call (844) 245-2503.
ID Navigator powered by NortonLifeLock
- ID Navigator Powered by NortonLifeLock provides you with tools so you can act quickly if your identity is threatened
- The dark web is continuously patrolled for information that may belong to you, and you’re notified if it’s found. Should large-scale data breaches occur, NortonLifeLock will keep you informed.
- To help detect credit fraud, key changes to your credit file are monitored with One-Bureau Credit Monitoring.1 And if your wallet is stolen, you’ll receive guidance to help cancel or replace credit cards, insurance identification and other key documents.
How to use benefit:
- To confirm eligibility, visit cardbenefitidprotect.com.
- Once verified, you will be redirected to the offer page on Norton.com where ID Navigator enrollment is available.
- Existing NortonLifeLock ID theft protection members – visit for more information.
- Should you become a victim of identity theft, a U.S.-based Identity Restoration Specialist will help guide you on the next steps to take to help resolve the issue.
- As a Visa cardholder, you will also have access to special discounts on other NortonLifeLock™ products.
SHIPT
- Order a wide range of products from a variety of local stores through their app and local network of reliable shoppers.
- Text with their shoppers live from the aisles to add last-minute items or choose substitutions when needed.
- Visit Shipt.com/Visa to get your free membership.
SOFAR SOUNDS
- Purchase tickets for upcoming events before they’re available to the general public.
- Receive limited, free tickets with the purchase of select Sofar Sounds events.
- Visit SofarSounds.com/VisaOffer to learn more and unlock your exclusive SoFar Sounds benefits.
ROADSIDE DISPATCH
- Access this pay-per-use roadside assistance program and enjoy security and convenience wherever your travels take you.
- Receive services such as tire changing (must have good, inflated spare), jump starting and standard winching.
- Call (800) 847-2869 to request roadside assistance.
Mobile & Digital Services
We understand your on-the-go account access needs.
Mobile Apps
Digital Wallet
Financial Management Tools
Mobile Apps
Our mobile apps offer a number of convenient services, including mobile check deposit, bill pay, credit score monitoring, personal financial management tools and more!
GET THE APPS♦
- Apple Watch – To turn on, simply log into our mobile app and select “Apple Watch” under “Settings” in the left-hand menu.
♦ Mobile services require web access. Check with your wireless carrier for any fees that may apply.
Apple Watch is trademark of Apple Inc.
Google Play is a registered trademarks of Google LLC.
Digital Wallet
Add your Credit Union debit and credit cards to your enabled device to make secure payments and simplify your checkout experience with a variety of digital payment options.
Apple Pay and Apple Watch are trademarks of Apple Inc.
Samsung Pay is a registered trademark of Samsung Electronics Co. Ltd.
Google Pay and Google Play are registered trademarks of Google LLC.
Visa is a registered trademark of Visa International Service Association. The EMV® SRC payment icon, consisting of a pentagon design oriented on its side with a stylized depiction of a fast forward symbol on the right, formed by a continuous line, is a trademark owned by and used with permission of EMVCo, LLC.
Financial Management Tools
Our budget and finances feature allows our members to track their spending with a fully interactive, real-time updating dashboard that loads existing Credit Union accounts while allowing the addition of accounts from other financial institutions. Within your online banking account you have access to two tools that help you keep your finances on track:
- Personal Finance Manager and Credit Monitoring.
Visa is a registered trademark of Visa International Service Association
NortonLifeLock is a trademark of NortonLifeLock Inc. or its affiliates in the U.S. and other countries.
No one can prevent all identity theft.
* Certain terms, conditions and exclusions apply. Please refer to your Guide to Benefits for more information.
1Two requirements must be met to receive the One-Bureau Credit Monitoring feature: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from Equifax. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.
